is cFares dead? 3
I’ve been a pretty big fan of cFares ever since I found out about them. But a couple of days ago I tried to book an international ticket through them, put in my credit card number and confirmed payment but no ticket confirmation has arrived so far. Just their regular “We are in the process of issuing your ticket(s).” email with a “confirmed” travel itinerary.
I also sent out an email requesting my rebate (since I’ve never really been able to find their online rebate system, let alone use it) to support@cfares.com, customerservice@cfares.com, and ceo@cfares.com that got ignored. The phone number on their contact us page goes to voicemail. No response there either.
I thought they’d just raised funding? Is cFares dead or are they just acting sleazy like hotwire? Does anyone know?
Update (01/29/08): Started a thread on GetSatisfaction - and in the meantime American Airlines seems to have charged my credit card for the required amount. I’ll update this post if my rebate gets processed by cFares.
Update (02/06/08): Victoria Wong (vwong at cfares dot com) responded and applied my rebate, notifying me that rebates take 7-10 days to process. This doesn’t explain the fact that the first reservation was NEVER EVEN ticketed, let alone eligible for the rebate. Air tickets are not a cheap commodity and I’m amazed how careless it is of cFares to not give you any updates regarding a $1000 (or more) charge on your credit card!
Update (02/25/08): My rebate arrived in early Feb as promised. I just got asked (politely!) by cFares to take down the CEO’s personal cellphone # that was left by an anonymous commenter in the comments to this post and have done that since it seems fair to me, leaving the rest of the comment intact.
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Tags: cfares, airline, ticketing, travel, online_booking, travel_agency, cheap_tickets, review, experience